Advice: Polaris networking outage: 2016-10-17 to 2016-10-18


Network connections to various services in Polaris are unreliable at the moment.  The cause is being investigated.

UPDATE - 2016-10-17 10:10 - This outage is affecting users of Euramoo, Tinaroo and Flashlite. 

  • For Euramoo, the workaround is to try to connect again.  This system appears to be working normally once you have logged into it.
  • For Tinaroo and Flashlite, the outage is disrupting file system access which is making the systems unusable.

UPDATE - 2016-10-17 11:40 - The network problem has been resolved.  Apparently, there are still some stale NFS file handles to be resolved on Tinaroo and Flashlite.  This is being dealt with.

UPDATE - 2016-10-17 13:00 - The Tinaroo and Flashlite file systems are still offline.  The problem has been escalated to the vendor.

UPDATE - 2016-10-18 09:30 - The Tinaroo and Flashlite file systems are now operational.  The original problem was caused by a recurrence of a switch issue (which is being investigated by the vendor). This apparently triggered problems with the Flashlite / Tinaroo shared file systems.

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