The QRIScloud FAQ Table of Contents - START HERE!



We have assembled a large amount of self-help information for QRIScloud users in the form of "frequently asked" questions.  The questions have been numbered and roughly organized to make navigation and browsing easier.

Section 1: General Questions

Q1.1 - What is QCIF?
Q1.2 - What is QRIScloud?
Q1.2.1 - What is QRISdata?
Q1.2.2 - What is QRIScompute?
Q1.2.3 - Who can use QRIScloud?
Q1.2.4 - What is the QRIScloud Portal?
Q1.2.5 - How do I register a QRIScloud Portal account?
Q1.2.6 - What are QSAC credentials?
Q1.2.7 - How do I get my QSAC?
Q1.2.8 - Can I use my Organization account and passwords instead of my QSAC?
Q1.3 - What is NeCTAR?
Q1.3.1 - What is the NeCTAR Research Cloud (RC)?
Q1.3.2 - What is a NeCTAR Virtual Laboratory (VL)?
Q1.3.3 - What is the NeCTAR National Server Program (NSP)?
Q1.4 - What is RDSI?
Q1.4.1 - What is RDS?
Q1.5 - What is AAF?
Q1.5.1 - My organization is not an AAF member.  What do I do?
Q1.5.2 - What are the criteria for providing AAF credentials?
Q1.5.3 - Do QCIF AAF credentials allow me to use Eduroam?
Q1.5.4 - When and how do I do an AAF login?
Q1.5.5 - How do I tell AAF to "forget" my home organization?
Q1.6 - What is ANDS?
Q1.7 - What is NCRIS?
Q1.8 - What is QRIScloud Support?
Q1.8.1 - What does QRIScloud Support support?
Q1.9 - Where is QRIScloud?
Q1.9.1 - What are Polaris, DC1 and DC2?
Q1.9.2 - Where is QRIScloud Townsville?
Q1.10 - Can QRIScloud handle confidential information?
Q1.11 - Who manages my QRIScloud resources?
Q1.11.1 - Who creates and manages my virtual machines?
Q1.11.2 - Can you administer my virtual machines for me?
Q1.11.3 - Can you install and configure software for me?
Q1.11.4 - Can you look after backups & security for me?
Q1.12 - Should I acknowledge QCIF / QRIScloud in publications?

Section 2: Basic QRIScompute questions

Q2.1 - What is cloud computing?
Q2.1.1 - What is a virtual machine?
Q2.1.2 - Is cloud computing like HPC?
Q2.2 - What is a NeCTAR cloud computing?
Q2.2.1 - What is OpenStack?
Q2.2.2 - What is a NeCTAR RC "Project"?
Q2.2.3 - What is a NeCTAR RC "Project Trial" project?
Q2.2.4 - How do I get a PT?
Q2.3 - How do I apply for NeCTAR RC resources?
Q2.3.1 - What is a NeCTAR Allocation?
Q2.3.2 - What NeCTAR resources should I apply for?
Q2.3.3 - Does a NeCTAR allocation guarantee me access?
Q2.3.4 - Should NeCTAR be used for traning?
Q2.4 - What can I run on QRIScompute?
Q2.4.1 - Can I run Microsoft Windows on QRIScompute?
Q2.4.2 - Can I run licensed software on QRIScompute?
Q2.4.3 - Can I run application "XYZ" on QRIScompute?
Q2.4.4 - Can I run GUI based applications on QRIScompute?
Q2.5 - Can I get a Service Account?
Q2.5.1 - Why would I need a Service Account?
Q2.6 - What is QRIScompute Special Compute?
Q2.6.1 - What is available on the Big Memory compute nodes?
Q2.6.2 - What is available on the GPU nodes?
Q2.6.3 - How do I get access to QRIScloud Special Compute?
Q2.7 - What are Nimrod and Kepler?
Q2.7.1 - How do I access QRIScompute Nimrod and Kepler?
Q2.7.2 - Can I use other Nimrod / Kepler facilities?
Q2.8 - What are Euramoo and Awoonga?
Q2.9 - Can QCIF provide access to genuine HPC facilities?
Q2.9.1 - How do I get access to QRIScompute HPC facilities?
Q2.10 - What is QRIScomputeHA?

Section 3: Basic QRISdata questions

Q3.1 - What is cloud storage?
Q3.1.1 - Is QRISdata really cloud storage?
Q3.1.2 - Why should I use QRISdata storage?
Q3.1.3 - How do I get data storage?
Q3.1.4 - How much storage should I apply for?
Q3.1.5 - What happens after my application is submitted?
Q3.1.6 - Can I request QRISdata storage via the NeCTAR Dashboard?
Q3.2 - What is an RDSI Collection?
Q3.2.1 - What do ReDS and CDS mean?
Q3.2.2 - What data is eligible for RDSI storage?

Q3.2.3 - What does RDSI merit allocation take account of?
Q3.2.4 - What are the RDSI merit assessment criteria?
Q3.3 - What kind of QRISdata RSDI storage is available?
Q3.3.1 - What is a Storage Pool?
Q3.3.2 - Why are the disk storage pools 229 terabytes?
Q3.3.3 - Why can't I have a really large on-disk collection?
Q3.3.4 - What are the implications of using HSM?
Q3.4 - How do I access a collection?
Q3.4.1 - What is the collection identifier?
Q3.4.2 - What are access methods?
Q3.4.3 - What is Standard access?
Q3.4.4 - What is NFS-only access?
Q3.4.5 - What is Mediaflux access?
Q3.4.6 - Can I change my mind about my collection's Access methods?
Q3.4.7 - What is the access method migration?
Q3.5 - How is access to my collection controlled?
Q3.5.1 - What are the access groups?
Q3.5.2 - How do I grant someone collection access?
Q3.5.3 - How do I revoke someone's collection access?
Q3.5.4 - How do I request access to a collection?
Q3.5.5 - What do I do when I get an "invitation" URL?
Q3.5.6 - What happens when I load an "invitation" URL?
Q3.6 - Will my collection be backed up?
Q3.6.1 - How is replication different to backup?
Q3.6.2 - How does replication work?
Q3.6.3 - How long will it be before my data is replicated?
Q3.6.4 - How long are the replicas retained?
Q3.6.5 - Why doesn't QRIScloud implement backup for me?
Q3.7 - How can I access the data my collection?
Q3.7.1 -
How do I access data via SSH-based data access services?
Q3.7.2 - What is Globus GridFTP?
Q3.7.3 - What is Aspera?
Q3.7.4 - How do I get NFS access to my data?
Q3.7.5 - Is NFS access secure?
Q3.7.6 - Can I mount my collection as a "network share"?

Q3.8 - How do I get data into my collection?
Q3.8.1 - How do I ingest huge amounts of data?
Q3.8.2 - Are there alternatives to uploading?
Q3.8.3 - Can you help me with ingestion?
Q3.9 - Is my QRISdata usage controlled?
Q3.9.1 - How are disk quotas implemented?
Q3.9.2 - What happens when my collection is over quota?
Q3.9.3 - What should I do if my collection is over soft quota?
Q3.9.4 - What should I do if my collection is over hard quota?
Q3.9.5 - Are there quotas on file counts?

Q3.10 - How do I share my data with other people?
Q3.10.1 - Does a collection have a DOI or other permanent identifier?
Q3.10.2 - Can I make my QRIScloud data open access?
Q3.10.3 - Can I provide access to different files to different people?
Q3.10.4 - Can I change my collection's metadata?
Q3.11 - How do collection file and directory permissions work?
Q3.11.1 - Are there any permissions gotchas?
Q3.11.2 - How do I fix incorrect permissions in my collection?
Q3.12 - What is a collection migration?
Q3.13 - Are there other things that I need to know to use my collection?

Section 4: OpenStack & NeCTAR RC terminology

Q4.1 - How do I find out what NeCTAR RC / OpenStack terms mean?
Q4.1.1 - What is an Instance?
Q4.1.2 - What is a VCPU
Q4.1.3 - What are VCPU hours?
Q4.1.4 - What is a Flavor?
Q4.1.5 - What is "over-commit"?
Q4.1.6 - Is over-commit bad for performance?
Q4.2 - What is an Availability Zone?
Q4.3 - What is an Image?
Q4.3.1 - What Images are available on NeCTAR?
Q4.3.2 - What Operating Systems are available?
Q4.3.3 - What Linux images are recommended?
Q4.3.4 - Why isn't there a NeCTAR Windows Image?
Q4.4 - What disk storage is available on an Instance?
Q4.4.1 - What are the Primary & Ephemeral file systems?
Q4.4.2 - What is Volume Storage?
Q4.4.3 - What is Object Storage?
Q4.5 - Is NeCTAR storage backed up?
Q4.6 - Is NeCTAR storage safe?
Q4.7 - Can I connect my RDSI collection to my instance?

Section 5: Using NeCTAR RC

Q5.1 - How do I access the NeCTAR RC Dashboard?
Q5.1.1 - Why can't I see the quotas for my NeCTAR allocation?
Q5.2 - What do I need to do before I start a NeCTAR Instance?
Q5.2.1 - What is an SSH keypair?
Q5.2.2 - What SSH client tool do I need?
Q5.2.3 - How do I create an SSH keypair?
Q5.2.4 - What is a Security Group?
Q5.2.5 - How do I open the SSH port?
Q5.3 - How do I start a NeCTAR Instance?
Q5.3.1 - How do I login to the instance?
Q5.3.2 - How do I setup my new instance?
Q5.3.3 - Is boot from volume a good idea?
Q5.3.4 - How long can I keep an Instance running?
Q5.3.5 - What should I do when I am finished?
Q5.3.6 - Can I save my instance run?
Q5.3.7 - Where is my instance running?
Q5.4 - How is NeCTAR usage accounted?
Q5.5 - How do I use Volume Storage?
Q5.5.1 - How do I create a Volume?
Q5.5.2 - How do I attach a Volume to an Instance?
Q5.5.3 - How do I format a Volume?
Q5.5.4 - How do I mount a Volume?
Q5.5.5 - How do I setup a Volume to mount on reboot?
Q5.5.6 - Can I get around the Volume / Project / Instance limitation?
Q5.6 - How do I use Object Storage?
Q5.6.1 - What is an Object Storage Container?
Q5.6.2 - How do I create a Container?
Q5.6.3 - What is an Object?
Q5.6.4 - How do I create an Object?
Q5.6.5 - How do I retrieve an Object?
Q5.6.6 - What is a Pseudo-folder?
Q5.6.7 - How do I delete Objects, Pseudo-folders & Containers?
Q5.6.8 - Can I rename Objects?
Q5.6.9 - How do I use Object Storage from the command line?
Q5.6.10 - How do I use Object Storage from a program?
Q5.6.11 - Is use of OpenStack's S3 compatibility APIs advisable?
Q5.7 - What is a Snapshot?
Q5.7.1 - How do I create a Snapshot
Q5.7.2 - Do I need to shut down before creating a Snapshot?
Q5.8 - How do I manage my Project?
Q5.8.1 - How do I delegate management of my Project?
Q5.8.2 - How do I add or remove a Member of my Project?
Q5.8.3 - How do I add or remove a Tenant Manager for my Project

Q5.9 - Is it a good idea to use Amazon AWS compatibility APIs?
Q5.10 - What about Security?
Q5.10.1 - How do I apply system patches?
Q5.10.2 - When do I apply system patches?
Q5.10.3 - What to do when system patches are discontinued?
Q5.10.4 - How do I configure the firewall?
Q5.10.5 - What happens if my NeCTAR instance gets hacked?
Q5.10.6 - My NeCTAR instance is being probed by another NeCTAR instance.  What do I do?
Q5.11 - What about backup?
Q5.11.1 - How do I implement backups?
Q5.11.2 - How to I know my backups are adequate?
Q5.11.3 - Are Snapshots a good way to implement backups?

Section 6: Using Awoonga, Flashlite and Tinaroo

Q6.1 - What are Awoonga, Flashlite and Tinaroo?
Q6.1.1 - What hardware do Awoonga, Flashlite and Tinaroo have?
Q6.1.2 - What kinds of jobs are suitable Flashlite?
Q6.1.3 - What kinds of jobs are suitable for Awoonga?
Q6.1.4 - What kinds of jobs are suitable for Tinaroo?
Q6.1.5 - What kinds of things are not suitable for any of the HPC systems?
Q6.2 - How do I apply to use HPC?
Q6.2.1 - Who is entitled to use these systems?
Q6.2.2 - What details do I need to put in my application?
Q6.2.3 - Can I apply for group resources?
Q6.3 - What applications are available?
Q6.3.1 - Can I install and run other applications?
Q6.3.2 - Will you install applications for me?
Q6.3.3 - Where can I get advice on building applications?
Q6.3.4 - Can I run licensed software?
Q6.3.5 - Can I run Windows applications?
Q6.4 - How do I login?
Q6.4.1 - Why isn't my login isn't working?
Q6.4.2 - Can I change my password?
Q6.4.3 - Can I use an SSH public / private key?
Q6.4.4 - Now that I am logged in, how do I run jobs?
Q6.5 - What is PBS?
Q6.5.1 - How do I submit jobs?
Q6.5.2 - What is an account string?
Q6.5.3 - What is the syntax for resource parameters?
Q6.5.4 - What is a node type?
Q6.5.5 - Why can't I launch a job on multiple nodes on Euramoo?
Q6.5.6 - What is an interactive job?
Q6.5.7 - Where can I find example PBS scripts?
Q6.5.8 - How do I find out about my jobs?
Q6.5.9 - How come my jobs are queued for so long?
Q6.5.10 - How come I can't cannot kill my running job?
Q6.5.11 - Why is my application crashing?
Q6.5.12 - How can I reconnect to an interactive job?

Q6.5.13 - How do I find out about PBS resource and scheduler limits?
Q6.6 - What file storage is available?
Q6.6.1 - What do you mean by "NO BACKUPS"?
Q6.6.2 - How much file space do I have?
Q6.6.3 - Can I have more file space?
Q6.6.4 - Can I have my file count quota increased?
Q6.6.5 - Can I share files with other people in my research team?
Q6.6.6 - What precautions should I take to protect my files?
Q6.6.7 - How can I upload and download files?
Q6.6.8 - How do I use scratch space?
Q6.7 - Can I access external QRISdata / QRIScloud storage?
Q6.7.1 - Can I access an RDSI collection?
Q6.7.2 - Can I access Object Storage?
Q6.7.3 - Can I access Volume Storage?
Q6.7.4 - What about Medici?
Q6.7.5 - Are there things that I should not do using QRISdata collection storage on HPC?
Q6.8 - Miscellaneous questions
Q6.8.1 - Where can I get Flashlite and Euramoo Support?
Q6.8.2 - Is training available for Flashlite and Euramoo?
Q6.8.3 - Can I run a Webserver on Flashlite or Euramoo?
Q6.8.4 - What is happening to Barrine?
Q6.8.5 - Can I use Matlab on Flashlite or Euramoo?
Q6.8.6 - Is it possible to connect to a compute node?
Q6.8.7 - How do I set up SSH keys for compute node login?
Q6.8.8 - How do I actually login to a compute node?
Q6.8.9 - How do I run an application that needs X11?

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