Advice: Maintenance on QRIScloud compute node CN37: 2017-12-01: 09:00 to 12:00


On Friday December 1st the hardware vendor will be performing maintenance to fix a hardware problem with compute node CN37 that is preventing console access. We have scheduled an outage window from 09:00 to 12:00 for doing this essential maintenance.

Starting at 9am, all running instance on the compute node will be shut down in an orderly fashion. Once the hardware problem has been fixed, all instances that were shut down will be restarted.

We do not advise any special precautions.  However:

  • If you have not backed up your instance recently, you should address this oversight.
  • If your instance has special requirements for shutdown and restart, we advise that you perform a manual shutdown before the outage window, and then restart manually afterwards.
  • If you have users who depend on your instance, you may want to warn them of the outage.

Tenant managers and members for the instances that will be affected by the outage have been emailed.

UPDATE - 2017-12-01 - 09:15 - Instances are being shut down now.

UPDATE - 2017-12-01 - 12:45 - Instances have been restarted.  Unfortunately, the vendor brought a replacement motherboard that was "dead on arrival", so another outage will be required next week.

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